Help Center

Once you have created an account on the website, you will be able to upload your photos to our website and use them to create a range of products such as digital prints, personalised photobooks, canvas prints, and gifts.

When you have made payment for your order, your products will be printed at our centralised production lab and sent to either your nearest store or to the address that you nominate at time of placing the order.

Allow approximately 5-7 working days for your order to be received. This may vary during peak periods, such as Christmas.

If you would like to try using the website before creating an account, you can do so by logging in as a guest:

• From the home page of the website, click the “Sign In” link
  
• Click the “Login as Guest” button

As a guest you will be able to upload photos and create projects online. However, you will not be able to place an order until you create an account. If you sign out of the website without creating an account, the photos you have uploaded and projects you have created will be deleted and not able to be recovered.

If you are signed in as a guest and you would like to create an account, please click the My Account button at the top of the page and follow the prompts.

It's free to create an account on the website.

If you would like information regarding the cost of products available, please click on the Product Categories on the left of the screen.

For information regarding shipping costs, please visit the Delivery Information page.

If you are not able to find the answers to your questions in the Help pages, you can contact our Customer Support Team using the Contact Us link.

We will reply to your email as soon as possible, but please allow up to 2 business days for a response to your query.

Once you have added products to your shopping cart, you can complete the payment for your order via credit card or a PayPal account. Payment must be instant and orders will not be processed without prior payment.

Our payment process is provided by PayPal Australia. The site is certified as a VeriSign Secure site, which encrypts data and transmits payment details over an SSL (Secure Socket Layer) connection. SSL is a security protocol with which data is transmitted over an encrypted connection. The SSL connection is established automatically.

To learn more about PayPal visit the PayPal website.