Help Center

FAQ

General Enquiries

How does the website work?

Can I try the website before I join?

How much does it cost to create an account?

How can I get help using the site?

Account Details

How do I create an account?

I have forgotten my password

I would like to make a change to my account details

I would like to start receiving email notifications about discounts and special offers

Payment Information

How do I pay for my order?

Do I need to have a PayPal account? Can I just pay with my credit card?

What are the Credit Card types accepted on the site?

I am having difficulty paying for my order?

Can I use a gift card or store voucher to pay for my online order?

Can I pay for my order when I collect it from my nearest store?

Order Information

Can I cancel and receive a refund for my order?

I have placed my order and realised I have made a mistake and would like to make a change. How can I do that?

Are the photos I order online printed at my local store?

I have a coupon code for a promotional offer. How do I redeem it?

I am not happy with the order I have received. What do I do?